Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2022, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 87% and 84% respectively.
“The best 1st time experience getting an endoscopy & colonoscopy. Everyone from Dr. Zierer to the staff were super great! Made me feel comfortable & safe!”
“Everyone was professional, courteous and compassionate. My IV nurse was Maribel and she placed my IV effortlessly as I can be a “hard stick.” The COVID protocols were also followed to a tee to keep myself, other patients and staff safe. Thank you for taking such good care of me for my first colonoscopy! Your excellent care kept me calm at all times!”
“I was impressed with the level of cleanliness of the facility AND the high level of professionalism among all the staff I encountered. Everyone in the recovery area was thoughtful, kind and pleasant. Thank you!”
“I had a great experience. I was made to feel comfortable at all times and was given clear and understandable information and instructions.”